Returns & Exchanges

Due to the perishable nature of our fresh-churned ice cream and custom-made treats, we are unable to accept physical returns once a product has left our store or been delivered. If you are unsatisfied with your order, please contact your local creamery within 24 hours to discuss a replacement or refund.

Return Process

• 1.
  Contact Your Local Store

  Reach out directly to the Marble Slab Creamery location where your order was placed to report any issues with your purchase.

• 2.
  Provide Order Details

  Present your digital receipt or order number along with a brief explanation of the quality concern or error.

• 3.
  Quality Review

  Our team will review the request and may ask for a photo of the product to ensure we maintain our high standards of freshness and taste.

• 4.
  Resolution Process

  Approved claims will be resolved through an immediate product remake, a store credit, or a refund to your original payment method.